Available courses

AWARE Series Trainers Documentation
Luke HardingLee MatesMick PulestonSteve ScottColin SherlockTim Warne

AWARE Series Trainers Documentation

All relevant instructor information

Counter-Terrorism and SecurityAWARE
Steve Scott

Counter-Terrorism and SecurityAWARE

This course raises awareness about the ever-increasing terrorist threat and identifies the soft and hard targets within the transport industry and worldwide. Learners are asked to consider threats from within their own organisation as well as encouraged to explore the change in society in order to be able to evaluate the potential risk. They also analyse the use of social media and the ease at which intelligence can be gathered through open-source profiling.

Topics

  • Explain and discuss the meaning of terrorism and identify potential terrorist threats
  • Discuss the requirement for vehicle security within the transport industry
  • Explain the acronym ‘HOT’ and recognise the actions required
  • Identify and discuss potential soft targets and possible Shootings and Vehicle Attacks
  • Security Awareness: Vigilance, Encouraged, Confidence and Training
  • Cyber Security and Social Media.

Focus

To have a better understanding of what terrorism is and how vigilance and care can help prevent incidents and provide invaluable information to companies and high authorities. In conjunction with their employers, any Counter-Terrorism Strategy can be communicated to the Learners during the course



Induction Aware
Steve Scott

Induction Aware

InductionAWARE is an overview of the specific requirements placed upon the driver and Operator. Learners will evaluate the Mission Statement for the company (Required) to be able to understand the need to support it. Leaner will discuss the requirements of an ‘O’ licence and further evaluate the impact on them.

Emphasis is placed on the companies’ policies and procedures, such as alcohol and drugs, internet and social media, mobile phones and multimedia devices, disciplinary procedures etc. This is done in conjunction with the company to ensure that course content is specific to them. Additional topics include licence and medical requirements, daily checks, PPE and H&S etc.

Topics

  • Introduction to business awareness
  • Mission Statement (MS) of the Business
  • Identify the legal requirements from a companies perspective
  • Company Specifics, policies and procedures
  • Introduction to the OCRS system
  • Legislation and introduction to the law
  • Driver Specifics

Focus

Discuss the various laws, directives and regulations that impact on the logistical industry. Explain the OCRS system (Operator Compliance Risk Score) Describe the role of the Traffic Commissioner and DVSA identify the potential set-backs to drivers.


Roadside Aware
Baz CooperKyle DaviesLuke HardingPaul JarrattJohn LeachDarren MasonLee MatesGraham MurphyMick PulestonDebby SaundersSteve ScottColin SherlockTim Warne

Roadside Aware


This course is aimed at those professionals who are required to attend vehicle breakdowns and recovery tasks. The course takes the learner from the start of a shift, ensuring that all legally required checks are conducted in accordance with the relevant legislation, such as LOLER, PUWER, C&U Regs, PPE Regs, Road Traffic Act etc., through to arriving at the scene with the intention to recover and/or repair and conducting the necessary conditioning reports.

Topics

  • Dynamic Risk Assessments
  • Health & Safety
  • Vehicle Conditioning Report Forms
  • Customer care, Communication, Legislation
  • Mental and Physical Health
  • Safe loading and unloading

Focus

It is vital to identify and discuss the foresight required in order to make a plan and adapt to changes. The course will also cover Manual Handling Regulations and the importance of back-care. Learners will also identify the legalities of using a hand-held mobile device whilst driving and evaluate the consequences and implications to others. References throughout the course are made to NHSS 17, PAS 43 and SURVIVE and it is recommended that all learners are familiar with these publications.


Urban Aware
Steve Scott

Urban Aware

The UrbanAWARE course looks at the underpinning factors which increase the vulnerability of specific road users. Learners are encouraged to explore such factors as socio-economic and road planning and identify the dangers of driving within an urban environment. Considering such things as the road layout, markings, signs, bus and cycle lanes, etc and why some routes are accident black spots. Learners will also discuss Vulnerable Road Users (VRUs), who they are and how to understand and accommodate them.

Topics

  • Identifying Vulnerable Road Users
  • Evaluate the change in the urban environment
  • Social Needs
  • Common Causes of Road Collisions and Traffic Accidents
  • Transport Planning, Map Reading & Sat-nav systems
  • Legislation, Rules & Regulations

Focus

The focus is for learners to recognise that by understanding the needs of all road users and planning effectively before undertaking their journey accidents and collisions can be avoided and prevented.


Forensic Aware
Steve Scott

Forensic Aware

Introduction to ForensicAWARE and the importance of the Operators role when gaining entry and the recovery of vehicles which are part of a wider criminal investigation.  Contaminating any potential evidence during the recovery of a vehicle could result in the case being thrown out of court.
Explain and discuss the legal system within the UK and identify specific legislation.
It’s important to have a foundation knowledge of the legal system within the UK to further understand the importance of the role played by the Recovery Operator.

Topics

Overview of the legal system

Policies and Procedures

Overview of a crime scene

PAS 43

Survive guidance

Focus

Learners to discuss and list the following:

The authorities/personnel who are involved
.
  • Identify the responsibilities associated with the personnel involved and the expectations at the crime scene
  • What is evidence?
  • Learners are to identify the types of forensic evidence and the need to preserve evidence during recovery operations.
  • Lack of understanding by the Recovery Operator when gaining entry to a vehicle may contaminate/destroy any potential evidence.
  • Identify the need for forensic evidence and the importance of your role
  • How is evidence preserved?
  • How can a recovery operator avoid contamination/destruction of evidence at a recovery task?

Communication

  • The importance of communication at the crime scene
  • Ensuring the relevant information is passed onto the various organisations involved
  • Passage of information – practical communication exercise
  • The impact on their organisation.

Public Aware
Baz CooperKyle DaviesLuke HardingJohn LeachDarren MasonLee MatesAlena McBratneyGraham MurphyMick PulestonDebby SaundersSteve ScottColin SherlockTim Warne

Public Aware

PublicAWARE looks at and develops the skills necessary to communicate with people in various situations, both verbally and non-verbally. Close links are made to dealing with people on a customer basis by looking at our own needs and then discussing the issue of ‘What we EXPECT, We SHOULD deliver’. Communication and confidence building tasks are part of the module in order to improve Interpersonal Skills.

Topics

  • Dealing with Vunerable Road Users
  • How to adapt to situations
  • Effective Communication
  • Compliance
  • Health and Safety of the Public
  • Customer Care

Focus

Learners will explore the Equality Act 2010 and identify the different requirements that people with individual needs may have. To highlight the requirements.

Emphasis is also placed on dealing with people with individual needs, both hidden and visible. Learners are required to evaluate the obstacles faced by people with individual needs. This is done practically, by getting the learners to experience specific individual needs, such as being visually impaired or being a wheelchair user when using PCVs.


EV and HybridAware
Steve Scott

EV and HybridAware

This course looks at the various electric vehicle & hybrid technologies available to users and the H&S implications when dealing with these vehicles. Learners will be required to identify the key components of the EV & Hybrid side and how to power up and power down these systems safely.

For those in the roadside and recovery industries, emphasis will be placed on the safe isolation of the vehicle prior to loading and/or recovery of the vehicle.

Topics

  • Identify hazards
  • Legislation
  • Risk Assessments – including dynamic
  • Internal company policies
  • Safe loading and unloading
  • Identify key components
  • First Aid

Focus

To give Learners a good, basic understanding and eliminate the fears around working with EV and Hybrid vehicles. Risk assessing and prevention as well as the information and basic First Aid techniques needed to employ in the event of an injury.


DriveAWARE
Steve Scott

DriveAWARE

This course focuses on prevention, protection & performance by looking at aspects of a driver’s lifestyle, their health & wellbeing as well as the use of the vehicle, defensive driving, hazard perception & awareness, fuel efficiency, motorway systems and all environmental factors.

Topics

  • Daily Checks – why and when?
  • Hazard Awareness
  • Physical & Mental Health
  • The System of Vehicle Control
  • Observational Links Perception – how we see things compared to others
  • Smart motorway systems and the red cross campaign
  • Affects of alcohol, drugs (Inc. Over the Counter and prescribed drugs)
  • Sleep deprivation.

Focus

Focus on all aspects of prevention and protection within the drivers’ control including ensuring that Learners understand that their health and wellbeing is essential to their safety at work and how effective they are in their performance, how their driving style affects the environment and how they can implement best practice to protect themselves and other road users.


Mental Health and WellbeingAWARE

Mental Health and WellbeingAWARE

Mental Health issues within the transport industry have a direct impact on performance within the work-force.

The course raises awareness about Mental Health disorders and related issues, explores the reasons, signs, symptoms and risks associated with these and finds ways to identify positive measures to help prevent and improve health and wellbeing.

Topics included

  • What is Mental Health and what does it mean to you and your organisation.
  • The common Mental Health disorders and associated signs and symptoms.
  • How does unhealthy coping mechanisms such as alcohol and drug misuse affect safety and increase accident rates
  • Are Mental Health related issues affecting your workplace
  • Identify preventative measures and ways of improving employee well-being
  • How a positive Mental Health culture can increase health, safety, morale, staff retention and productivity

Focus

To highlight Mental Health-related disorders and associated issues that could impact on the health and wellbeing of the workforce within the transport industry. Through better understanding and a proactive approach, learners can help have a positive impact on their organisation’s workforce thus increasing moral, productivity and improved staff retention, whilst reducing sick days and accidents.


Smart MotorwaysAWARE
Paul JarrattTyrone JoySteve Scott

Smart MotorwaysAWARE

Dedicated to helping new starters, incumbent controllers and other members of staff working in the Rescue & Recovery industry understand the policies and procedures when operating on a Smart Motorway.

Aims

The aim of this course is to:

• Identify and discuss the requirements for Smart Motorways

• Discuss the different types of Smart Motorways and identify the risks associated with each

• Identify and discuss the safe working practices when attending breakdowns or collisions on the Smart Motorway network

• Identify what a VRU (Vulnerable Road User) is • Identify and discuss the hazards a VRU faces

Focus

• Evaluate the requirements for Smart Motorways

• Recall the types of Smart Motorways and analyse the risks associated with each specific type

• Formulate a recovery plan upon evaluating the safe working practices when attending breakdowns or collisions on the Smart Motorway network

• Recall the definition of a VRU (Vulnerable Road User) • Recall specific hazards a VRU faces



Validated Recognition (Plus) in Roadside and Recovery

Validated Recognition (Plus) in Roadside and Recovery

IMI

VR Modules (Plus)  1, 2 and 3

This course offers new and existing Recovery and Roadside Assistance Operators a theoretical and practical based learning experience to develop and practice the skills required to work safely within the Recovery and Roadside Industry adhering to PAS 43 and The SURVIVE Guide (herby referred to throughout the document as SURVIVE). The course will identify the key aspects of personal wellbeing and the skills required to ensure that productivity is high and recovery vehicle assets remain roadworthy. In order to meet the demands of modern technology, the course will analyse the safe working methods associated with the recovery of hybrid and electric vehicles.

Upon successful completion of the course, leaners will apply for the Professional Automotive and Transportation Accreditation Matrix (PATAM) card which will be evidence of the knowledge and understanding of the safe working practices in accordance with PAS 43 and SURVIVE.

Where the term ‘roadside’ is used, this is a generically used to identify those individuals or organisations which work on the side of the road. These may include but not limited to:

•       Tyre fitters

•       Road maintenance teams

•       Highways England Road Clearance

•       Roadside repair

•       Roadside assistance and recovery

Course Duration

2-days classroom, 1-day practical training followed by a practical assessment.

Completion

Upon successful completion of the course, the learners will be able to:

•       Recognise, evaluate and apply the safe working practices in order to comply with PAS 43 and SURVIVE.

•       Identify and evaluate the legislative requirements for carrying out roadside activities.

•       Discuss the need for dynamic risk assessments in accordance with PAS 43 and SURVIVE and analyse the factors which may require the dynamic risk assessment to change

•       Recall their responsibilities when working at the roadside

•       Discuss the need to implement correct manual handling techniques and identify potential risks

•       Conduct Daily Vehicle and Before Use Checks on items of recovery/lifting equipment in accordance with LOLER and identify any issues affecting the vehicle serviceability/equipment.

•       Apply the Principles of Safe Loading and Unloading ensuring that the casualty vehicle is correctly secured (If applicable) and the GVW/MAM/GTW is not exceeded.

•       Evaluate the need for effective communication at all levels throughout the organisation and care of the customer.

•       Identify and evaluate the issues associated with an increase in carbon and the environmental impact

•       Evaluate the definition of defensive driving and implement the system of vehicle control

•       Analyse impact speeds and the factors that affect braking

•       Evaluate the impact and consequences of using a mobile phone whilst driving

•       Define ‘hybrid’ and identify types of hybrid vehicles and discuss the positive and negatives of hybrid technology

•       Discuss H&S and identify the company policy and safe working practices

•       Identify and explain the component parts within a hybrid system and identify areas of the potential or actual risk to life

•       Explain and discuss the immediate action and First Aid to take in case of electric shock

Progression

Opportunities for progression will be available using a modular approach to training once the learner has successfully achieved the Foundation Course in Roadside Recovery and Assistance. Modules will include:

•       IMI L1 and L2 Hybrid Vehicle Technology

•       AWARE Series of courses

 Method of Assessment

 The triangulation method of assessment will be used throughout the duration of the course. A minimum of 3 types of assessment methods will be used.

 Formative Assessment

 Q&A. Open and closed question techniques will be used throughout the course. Written Tasks. Learners will be required to complete written tasks to develop a deeper understanding of the course content.

SelfTReflection.  Upon completion of Day 1 and 2, learners will be required to write 200T300 words reflecting on the course up to that point.

Summative Assessment

MultiTchoice Assessment with one written question Practical Assessment

Observation

Continual Assessment

Learners will be continually assessed throughout the course using the methods previously stated.

Validated Recognition Modules 1, 2 and 3 in Roadside and Recovery
Tyrone Joy

Validated Recognition Modules 1, 2 and 3 in Roadside and Recovery

Validated Recognition Modules 1, 2 and 3 in Roadside and Recovery

IMI

IMI Roadside and Recovery Validated Recognition Modules 1, 2 and 3

Course Rationale

This course offers new and existing Recovery and Roadside Assistance Operators a theoretical and practical based learning experience to develop and practise the skills required to work safely within the Recovery and Roadside Industry adhering to PAS 43 and SURVIVE.  The course will identify the key aspects of personal wellbeing and the skills required to ensure that productivity remains high and recovery vehicle assets remain roadworthy.  In order to meet the demands of modern technology, the course will analyse the safe working methods associated with the recovery of hybrid and electric vehicles.

Upon successful completion of the course, learners will apply for the PATAM card which will be evidence of the knowledge and understanding of the safe working practices in accordance with PAS 43 and SURVIVE.

Where the term ‘roadside’ is used, this is a generically used to identify those individuals or organisations which work on the side of the road.  These may include but not limited to:

·       Tyre fitters

·       Road maintenance teams

·       Roadside repair

·       Roadside assistance and recovery

Course Duration

2 days.  Day 1 classroom.  Day 2 classroom and practical training followed by a practical skills assessment. 

Course Outcomes

Upon successful completion of the course, the learners will be able to:

·       Recognise, evaluate and apply the safe working practices in order to comply with PAS 43 and SURVIVE.

·       Identify and evaluate the legislative requirements for carrying out roadside activities. 

·       Discuss the need for dynamic risk assessments in accordance with PAS 43 and SURVIVE and analyse the factors which may require the dynamic risk assessment to change

·       Recall their responsibilities when working at the roadside

·       Discuss the need to implement correct manual handing techniques and identify potential risks

·       Conduct Daily Vehicle and Before Use Checks on items of recovery/lifting equipment in accordance with LOLER and identify any issues affecting the vehicle serviceability/equipment.

·       Apply the Principles of Safe Loading and Unloading ensuring that the casualty vehicle is correctly secured (If applicable) and the GVW/MAM/GTW is not exceeded.

·       Evaluate the need for effective communication at all levels throughout the organisation and care of the customer.

·       Discuss H&S and identify company policy and safe working practices

·       Recall the working relationship between you and your clients

·       Analyse the need for corporate image and a positive attitude to promote good public awareness

·       Evaluate how an individual can contribute to good public awareness

·       Evaluate the need to recognise individual needs

·       Apply the theoretical knowledge to a practical skills assessment

Progression

Opportunities for progression will be available using a modular approach to training once the learner has successfully achieved the Foundation Course in Roadside Recovery and Assistance.  Modules will include:

·       IMI L1 and L2 Hybrid Vehicle Technology

·       AWARE Series of courses

Method of Assessment

The triangulation method of assessment will be used throughout the duration of the course.  A minimum of 3 types of assessment methods will be used.

Formative Assessment

Q&A.  Open and closed question techniques will be used throughout the course.

Written Tasks.  Learners will be required to complete written tasks to develop a deeper understanding of the course content.

Self-Reflection.  Upon completion of Day 1 and 2, learners will be required to write 200-300 words reflecting on the course up to that point.

Summative Assessment

Multi-choice Assessment with one written question

Practical Assessment

Observation

Continual Assessment 

Learners will be continually assessed throughout the course using the methods previously stated.


RoadSAFE
Graham McMahon

RoadSAFE

IMI

RoadSAFE

The following subjects were covered:

Learning Outcome.  The learner will be able to:

·       Explain and identify how to check that delivery vehicle has sufficient fuel, additives and water

·       Explain and identify the checks required to ensure the operation of the delivery vehicle instruments and controls are serviceable. 

·       Checks to include:

o   All vehicle systems

o   All vehicle instruments, controls, gauges and vehicle systems

o   Indications of any electrical or mechanical problems

o   The air tanks are sufficiently charged (If applicable)

·       Explain and identify the organisational procedures for reporting defects including information on previously reported problems with the vehicle

·       Explain and identify how to obtain information on previously reported faults and whom is responsible for releasing the vehicle.

·       Explain and identify the appropriate action to take, in order to deal with previously reported faults.

·       Recall the responsibilities of the Banksman and any working at height regulations

·       Evaluate and demonstrate the importance of Brand Awareness

·       Explain and identify the requirement for Safe Systems of Work to be adhered to and all relevant H&S information

·       Explain and identify the responsibilities of the driver for the vehicle and the load

·       Recall the legal responsibilities of the driver to ensure the safe loading and unloading of the vehicle

·       Evaluate the principles of safe loading and understanding GVW

·       Analyse the effects of overloading and the security of loads

·       Explain the principles of safe unloading

Practical Session

Learning Outcome.  The learner will be able to:

·       Demonstrate the methodical and systematic approach to conducting a daily vehicle check

·       Demonstrate the safe loading and unloading of a vehicle with a load specific to the user

·       Demonstrate the methodical and systematic approach to conducting a daily vehicle check

·       Demonstrate the signals to be used by a Banksman when remotely controlling a vehicle

·       Demonstrate the safe loading and unloading of the vehicle

·       Demonstrate the use of the appropriate load restraints

·       Demonstrate the safe loading of a wheelchair user

Method of Assessment

The triangulation method of assessment was used throughout the duration of the course.  A minimum of 3 types of assessment

methods are used.

Formative Assessment

Q&A.  Open and closed question techniques were used throughout the course.

Written Tasks.  Learners were required to complete written tasks to develop a deeper understanding of the course content.

Self-Reflection.  Upon completion, learners were required to write 100 words reflecting on the course up

to that point.

Summative Assessment

Multi-choice Assessment with one written question

Practical Assessment

Observation


Generic Emergency Services and Traffic Officers' EV and HybridAWARE course

Generic Emergency Services and Traffic Officers' EV and HybridAWARE course

Designed for the emergency services and Traffic Officers' this course looks at the various electric vehicle & hybrid technologies available to users and the H&S implications when dealing with these vehicles. Learners will be required to identify the key components of the EV & Hybrid.

For Emergency Services, emphasis will be placed on dynamic risk assessments and focus on safety procedures and practices.

Topics

  • Identify hazards
  • Legislation
  • Risk Assessments – including dynamic
  • Internal company policies
  • Identify key components

Focus

To give the emergency services a good, basic understanding and eliminate the fears around working with EV and Hybrid vehicles. Risk assessing and prevention as well as the information needed to remove the vehicle from the carriageway safely.


Online EV and HybridAWARE for Traffic Officers'

Online EV and HybridAWARE for Traffic Officers'

Designed for Traffic Officers' this course looks at the various electric vehicle & hybrid technologies available to users and the H&S implications when dealing with these vehicles. Learners will be required to identify the key components of the EV & Hybrid.

For Traffic Officers' emphasis will be placed on identifying different vehicle technologies and safe practices.

Topics

  • Identify hazards
  • Legislation
  • Risk Assessments – including dynamic
  • Internal company policies
  • Identify key components

Focus

To give Learners a good, basic understanding and eliminate the fears around working with EV and Hybrid vehicles. Risk assessing and prevention as well as the information required to remove the vehicle to the nearest safe place.


IMI VE Modules 1 and 2

IMI VE Modules 1 and 2

Electric Vehicle eLearning course Modules 1 and 2

The Electric Vehicle eLearning package is a multi-module course designed for a wide range of audiences

From individuals wanting basic knowledge of Electric Vehicles to aspiring Technicians wanting to upskill their ability in repairing electric vehicles. The package is divided into eight modules, each focusing on different elements and learning levels of Electric Vehicle.

Entry Requirements

There are no formal entry requirement for the eLearning courses, however, a basic understanding and experience of motor vehicles would be beneficial for some of the modules.

Benefits

The Electric Vehicle eLearning will give you:

  • IMI CPD hours
  • Entitlement to IMI membership and registration (if applicable)

DriveAWARE online

DriveAWARE online

This course focuses on prevention, protection & performance by looking at aspects of a driver’s lifestyle, their health & wellbeing as well as the use of the vehicle, defensive driving, hazard perception & awareness, fuel efficiency, motorway systems and all environmental factors.

Topics

  • Daily Checks – why and when?
  • Hazard Awareness
  • Physical & Mental Health
  • The System of Vehicle Control
  • Observational Links Perception – how we see things compared to others
  • Smart motorway systems and the red cross campaign
  • Affects of alcohol, drugs (Inc. Over the Counter and prescribed drugs)
  • Sleep deprivation.
Focus

Focus on all aspects of prevention and protection within the drivers’ control including ensuring that Learners understand that their health and wellbeing is essential to their safety at work and how effective they are in their performance, how their driving style affects the environment and how they can implement best practice to protect themselves and other road users.